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thunderpick Terms and Conditions for Indian Accounts

Read the rules that govern your account, your access, and the way we handle deposits, withdrawals, and support requests.

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thunderpick thunderpick Terms and Conditions for Indian Accounts
CONTACT CHANNELS

Where to Raise a Terms Query

If a clause looks unclear, reach us before you act on it. We can point you to the right section, explain a payment check, or confirm whether a change request is valid…

Live chat Send a short message when you need a clause explained in real time. We use the thread to confirm the point you asked about, record the answer, and keep the discussion tied to your account.
Email Email works well for longer requests, such as a copy of the rule set, a correction to your details, or a written reply you may need for your records. We reply with the relevant section and next step.
Request form Use the account form when you want us to check a change request, a payment question, or a notice linked to closure, verification, or access. Add the page name and date so we can find it fast.
DATA AND ACCESS

How We Handle Your Policy Data

We keep the records needed to run your account, verify your requests, settle payment checks, and answer questions about these terms.

Data use

We store only the details needed to open, run, and secure your account, handle deposits and withdrawals, and answer your queries. Where a legal duty applies, we keep the relevant record for that purpose.

Cookies

Session cookies keep your login active, remember your language choice, and stop you from repeating the same steps on every page. You can clear them in your browser, though parts of the site may then ask for fresh checks.

Account security

Use a private password and a device you control. If we spot an unusual login or a request that looks risky, we may ask for an extra check before changing sensitive account settings or releasing access again.

Retention

We retain transaction logs, message threads, and verification records only as long as needed for account handling, dispute work, fraud checks, or legal duty. After that window, we delete or anonymise the record where the law allows.

Change requests

If your contact details change, send us the update through support so future notices reach you. You can also ask for a correction, a copy of stored data, or a clarification about a term that affects you.

Contact route

For a terms request, include your account email, the page you want checked, and the date you saw it. That helps us find the right record quickly and answer with the exact clause that applies to your case.

Common Terms Questions for Your Account

These answers cover how the terms apply, when local law changes the result, and how you can ask for a correction or written reply. If your situation is different from the examples here, send us the page date and your account email so we can check the exact clause that applies to you.

They apply when you open an account, use the site, or send us a request tied to your account. If local law requires a different rule, the local rule takes priority for that action.

Yes. Where local law permits access, we apply these terms. If a rule in your location is stricter than ours, we follow the stricter rule for that matter and explain the outcome in plain language.

We post the updated text on the page and use the contact details on file when the change affects your account. Keep your email current so you do not miss a notice or deadline.

Yes. Send the detail you want changed, the page or message where it appears, and any proof that helps us verify it. We review the request and confirm what can be updated under the applicable rule.

If access is not allowed where you are, you should not proceed. We may block or close an account, decline a request, or ask for more checks when a local rule needs that result.

Payment checks sit within the terms, so we may confirm the source, method, and timing of a deposit or withdrawal before we move forward. That helps keep the account record consistent and accurate.

Use live chat, email, or the request form and include the clause, page date, and your account email. That gives us enough detail to reply with the exact text that applies to your case.

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